Determined to improve customer satisfaction, a multi-category application, Glovo has partnered with Chicken Republic, a quick service restaurant, to ease stress for customers ordering online.
A statement by the firm said that the decision came from Chicken Republic’s desire to streamline its partnerships in the space and improve customer satisfaction.
It noted that through the partnership, it aimed to enhance the experience for Chicken Republic’s customers ordering online, from point of order to point of delivery, ensuring a more efficient service for customers.
The statement read in part, “Through this partnership, Glovo aims to enhance the experience for Chicken Republic’s customers ordering online, from point of order to point of delivery, ensuring a more efficient service for customers. With this partnership, Glovo will drive customer access and convenience to Chicken Republic, while also expanding its customer base.”
Speaking on the essence of the partnership, the Chief Executive Officer of Food Concepts, Mr. Kofi Abunu, said, “As the leading QSR in Nigeria, it is important to partner with brands like Glovo that share in our vision to deliver excellent customer experiences. We believe Glovo will boost our deliveries and positively impact our business.”
On her part, the General Manager for Glovo Nigeria, Lamide Akinola, expressed her satisfaction with the alliance between Glovo and Chicken Republic.
She said, “Since our initial collaboration with Chicken Republic in May 2022, we have demonstrated the ability to provide a fast and superior service for their customers. Thus, we are very proud that Chicken Republic, the leading QSR in Nigeria, has recognised our expertise and chosen us.”
