The First City Monument Bank has said that it is seeking to build team spirit among employees and celebrate customers during this year’s global Customer Service Week.
In a statement issued on Tuesday, the financial institution said that during the week-long event focused on this year’s theme: Team Service, its customers can expect celebratory messages, a treasure hunt game, and unique gifts for children with birthdays during the week while employees will participate in a service innovation challenge, a test of knowledge competition, and a game show and will be recognised for their outstanding service contributions.
Speaking on the celebration, FCMB Managing Director, Yemisi Edun, said, “Excellent customer care is a team effort, not just the responsibility of our frontline employees. It’s about everyone working together to create a positive experience for our valued customers. We recognise and appreciate customers and employees who embody this spirit. We couldn’t do it without them.”
FCMB Senior Vice President and Head of Service Management, Felicia Obozuwa, added that team service was a way of life at the bank.
She said, “At FCMB, team service is more than just a slogan. It’s a way of life. We encourage our employees to collaborate, support each other and reward them for going above and beyond to deliver excellent customer care. We are unwavering in our commitment to creating a culture where everyone feels valued and empowered to go the extra mile for our customers.”
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