The airline gave the explanation in a statement signed by its Public Relations Manager, Adebanji Ola, on Thursday.
Recently, viral videos showed passengers of Arik Air expressing frustration for being left stranded at Port Harcourt Airport after their flight to Lagos was cancelled.
The affected passengers, scheduled for a flight from Port Harcourt in Rivers State to Lagos State, took to social media platforms to share their grievances.
Reacting, the airline reiterated its commitment to safety, highlighting its strict policy to avoid flying in inclement weather conditions, which necessitated the cancellation of the affected flight.
It extended its apologies to customers whose travel plans were disrupted by the unforeseen circumstances, reaffirming its dedication to prioritising passenger welfare.
The statement read in part, “We are aware of a recent video or story circulated by Sahara Reporters alleging that passengers were left stranded at Port Harcourt Airport under our care. It is imperative that we provide clarity on this matter to rectify any misconceptions.
“In the evening of Tuesday, April 2, 2024, our flight W3 744 Lagos-Port Harcourt was compelled to make an air return due to adverse weather conditions, specifically heavy rainfall and thunderstorms in Port Harcourt. Consequently, both the Lagos-Port Harcourt (W3 744) and Port Harcourt-Lagos (W3 745) flights had to be cancelled.
“It is crucial to note that by the time of the cancellation, our banking facilities at the airport had ceased operations, rendering funds unfeasible at that moment. However, the passengers were promptly briefed on the situation and advised to return the following day for re-protection on available flights.
“On Wednesday, April 3, 2024, all the affected passengers from both Lagos and Port Harcourt were successfully accommodated on available morning and evening flights. Contrary to the Sahara Reporters’ claim, no single passenger was left stranded at Port Harcourt Airport. The video footage in question likely captured a moment of agitation among some passengers.”
