The Country Manager of Bolt Nigeria, Yahaya Mohammed, has underscored the pivotal role drivers play in the company’s operations.
Mohammed disclosed this during the launch of a new driver engagement hub in Lagos to enhance its driver-partners experience in its area of operations.
He disclosed in a statement obtained by The PUNCH on Monday: “Drivers are at the core of our business, and we want to see them succeed and grow their earnings.
“We also understand that every moment matters and we’re always looking for ways to optimise the experience of existing and new driver-partners to get the most out of their time on the road.”
According to the statement, the driver hub will enhance the quality of service drivers will experience through this hub. “It will enhance improved driver support, effective communication channels, training opportunities, community building, issue resolution, driver appreciation, positive branding and help new driver-partners get on the road in as little as an hour or two.”
Additionally, the hub will also serve as a Lost and Found centre where passengers can pick up their items forgotten in Bolt vehicles during their rides.
The Country Manager said, “This is part of our long-standing commitment to invest in our operations to provide better support to our driver-partners and ensure that they continue to thrive.
“Drivers are at the core of our business, and we want to see them succeed and grow their earnings. We also understand that every moment matters and we’re always looking for ways to optimize the experience of existing and new driver-partners to get the most out of their time on the road.”
“Bolt has had a driver hub in Lagos since 2017, but given our strong and growing driver community, we were eager to open a more functional, modern, and technologically enabled support centre for us to reinforce our commitment to continually providing real-time, onsite support to our driver-partners,” Yahaya said.
