In a statement signed on Sunday, the Chief Corporate Communications Officer of NNPC Ltd. Olufemi Soneye, clarified the situation, stating, “The attention of NNPC Retail Limited has been drawn to a recent video clip making rounds on social media (X to be precise) concerning a fuel pump attendant at one of our filling stations.
“In the said video, customers were coerced to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS), also known as petrol. The attendant alleged that this was a directive from NNPC Retail Management.”
NNPC Retail unequivocally refuted the allegation, stating that it does not represent the company’s Customer Service Charter.
“At all NNPC Retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS (petrol),” the statement added.
Speaking further on the incident, Managing Director of NNPC Retail Ltd., Mr. Huub Stokman, said, “We are dedicated to providing clear, transparent, and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”
The public is advised to disregard the misinformation and report any such occurrences to the appropriate authorities.
NNPC Retail Limited has launched an investigation into the incident and assures that appropriate disciplinary action will be taken against those involved.
