For a seamless booking of any flight of your choice, both local and international, kindly visit the flight website or buy your ticket at the ticket counter of the airline.
On the 9th of June 2024 (Sunday Morning), a flight (aero N2311) 12C_124Y-BYQ Class N was booked for three adults, Lagos to Port Harcourt, and the return flight Port Harcourt to Lagos (aero N2314) B737-3002_12C/126Y Class O.
Details of the ticket:
* BOOKING ID – 2406090402413
* BOOKING DATE – JUNE 9, 2024
* PNR – 15KRRG
* BOOKING STATUS – N/A
Speaking with the booker of the flight, Ademowore Adetola, he said the program they went for was held for three days, from June 20th to June 23rd, 2024.
He said while booking the flight through the wakanow agent platform, there was some information that was already automatically checked when you opened the page, and it made it look like it’s the most or part of compulsory information to be added.
Those details are:
* Call reminder – N2,000
*Ticket details via SMS and WhatsApp – N3,000
* SMS reminder – N1,500
* Comprehensive travel insurance – N25,000.
When I saw all these, I went back to the previous pages. After getting to the last page to book the tickets, I unchecked all the automatic checked information but left the “Comprehensive Travel Insurance” looking at it. He said that it’s important to pay for insurance in case of any hazard.
Immediately after booking the flight, a call came into my mobile phone from wakanow confirming the booking of my flight, and the man said, and I quote, “We can see you paid for comprehensive travel insurance of N25,000 per person, and you paid for three adults totalling N75,000.
e are sorry; for now, we don’t have insurance for local flights.
I will activate a refund of N75,000 for you now, he said.”
I asked him, Why will all those things be automatically checked since they are not necessary or important?
He said it was done that way for people who don’t have time to start checking one after the other.
I told him that is not good at all; all you need to do is type any important information in red ink to attract the attention of your clients and let them know that the information is important.
Immediately after the call, I received an email titled “TRAVEL INSURANCE REFUND #4453606.
The mail came in at exactly 10:50 a.m. on June 9, 2024.
Several emails had been sent to them as a reminder, to the extent that I sent my account details to them through email, but at some point wakanow stopped replying.
I have called severely too, and till now all they are telling me is that they are working on it.
It’s been over three months now since this happened, and I have not been refunded.
For this to have happened, that means so many people had experienced this, and they had to forget about their hard earned money to these fraudsters.
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