Guaranty Trust Bank Ltd (GTCO) has apologized to its valued customers for the recent service disruptions experienced during the transition to a new core banking system.
In a statement, the bank acknowledged the challenges faced by customers, including delays in transaction processing and interruptions to service. GTCO expressed gratitude for customers’ patience and support, assuring them of its commitment to upholding the highest standards of service experience.
The bank reiterated its goal of improving service experience and ensuring seamless transactions, driven by a single purpose: to thrive in its relationship with customers far into the future.
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