Businesses using the WhatsApp Business Platform will begin paying for certain customer-service messages from October 1, 2026, as Meta introduces a new messaging charge.
The change will affect businesses that use the WhatsApp Business Platform/API to handle customer interactions at scale, including replies, transaction updates and other service communications.
In Nigeria, the new fees could increase operating costs for businesses that rely heavily on WhatsApp for customer support and sales.
However, the change does not affect ordinary users or businesses using the standard WhatsApp Business app.
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